Privacy Policy

Halong Bay Cruise Trip - A division of Incredible Asia Journeys

This Privacy Policy discloses how we collect, store and process information or personal data (“Personal Information”) of our customers through the website. We commit to protect the privacy of customers’ personal information and will make every effort and use appropriate measures so that the information that customers provide to us during the use of the website is confidential and protected from unauthorized access.

However, we do not guarantee to prevent all unauthorized access. In the event of unauthorized access beyond our control, the company shall not be liable in any way for any claim, dispute, or damage arising out of or in connection with that unauthorized access.

To better understand the policy in the collection, storage, and use of user’s personal information on this website, please read the privacy policy below:

In order to access and use some services on the website, you may be required to register with us personal information (Email, Full Name, Contact Number, etc.). All information declared must be accurate and legal. Our website does not take any legal responsibility for declared information. We may also collect information about visits, including the number of pages you viewed, the number of links you clicked, and other information related to the connection to our website. We also collect information from the Web Browser you use every time you visit the website, including IP address, browser type, language used, time, and addresses accessed by the Browser.

The information collected through the website www.halongbaycruisetrip.com will help us:

+ Support customers when buying products

+ Answer customer inquiries.

+ Share to courier services for delivery.

+ Customer care and gratitude.

+ Conduct customer surveys.

+ Carry out promotional activities related to the products and services of www.halongbaycruisetrip.com

Customers who need support or have questions to be answered and want to transfer information to us through the website www.halongbaycruisetrip.com

You may be required to register with us for personal information (Email, Full Name, Contact Number, etc.). All information declared must be accurate and legal. www.halongbaycruisetrip.com does not take any legal responsibility for declared information.

When necessary, we may use this information to contact you directly in the form of open letters, purchase orders, thank-you letters, technical and security information, etc.

We commit to use the customers’ personal information only for the purposes and scope announced. If any using scope is outside of the informed purpose and notice, we notify the customer and only use it with the customer’s consent.

We will store the personal information provided by the customer on our internal systems while providing the service to the customer or until the purpose of collection is fulfilled or when the customer requests to remove the information provided.

Persons or organizations that may have access to information

Customers agree that: in case of necessity, the following agencies/ organizations/ individuals have the right to access and collect their information, including:

+ Website administration.

+ Competent Authorities.

+ Complainants who can prove customer’s violation (if any).

Address of the unit that collects and manages personal information:

+ International Trading Name in English: INCREDIBLE ASIA JOURNEYS., JSC

+ Company Name in English: INCREDIBLE ASIA JOURNEYS TRAVEL JOINT STOCK COMPANY

+ Company Name in Vietnamese: CÔNG TY CỔ PHẦN DU LỊCH HÀNH TRÌNH CHÂU Á LẠ KỲ

+ Legal Representative: DƯƠNG THANH HƯNG

+ Address: 115/4 Hong Ha Road, Ba Dinh District, Hanoi, Vietnam

+ Hotline: (+84) 867 346 689

Customers have the right to self-check, update, correct or remove any of their information by logging into their account and accessing their account’s admin page or contacting the Website Administration for support. However, any modification, addition, or deletion of any personal information must still fully and strictly comply with the regulations on account registration information on the website.

We commit to keeping your personal information secured in any possible way. We will use various information security technologies to protect this information from unintended retrieval, use, or disclosure. We recommend that you keep your password-related information confidential and not share it with anyone else. If you use a shared computer with many people, you should log out or exit all opening Website windows.

Customers have the right to send complaints to the management board of www.halongbaycruisetrip.com, to the company address, or via email: [email protected] about the disclosure of personal information to a third party.

The company is responsible for taking technical and professional methods to verify the reported contents.

The processing time for complaints related to personal information is seven working days.

www.halongbaycruisetrip.com reserves the right to change and edit this privacy policy at any time. We will update the changes on the www.halongbaycruisetrip.com website.

We always welcome your comments, contact, and feedback about this “Privacy Policy”. If you have any questions, please contact us via email: [email protected], or Hotline: (+84) 867 346 689.