Travel Terms and Conditions

Halong Bay Cruise Trip - A division of Incredible Asia Journeys

Halong Bay Cruise Trip, as represented by the website www.halongbaycruisetrip.com provides The Best Halong Bay Cruises and Halong Bay Packages Tours. When you purchase any services offered by Halong Bay Cruise Trip, you are entering a contractual arrangement between you and Halong Bay Cruise Trip and followed by below Terms & Conditions. Please read the information below to ensure you understand the Terms & Conditions prior to your booking.

Our quotation is sent to you by email with the Itinerary and Services. However the quotation may change slightly without notice before the deposit is made. This is due to variability in the prices of suppliers such as entrance fees, toll fees and fuel. Before the deposit is made, Halong Bay Cruise Trip has the right to raise or lower prices for these reasons.

In general, a deposit of 30% of the total Tour cost is required at the time of booking. This can be paid by Credit Card (via online payment) or by Bank Transfer. The final payment is 7 days before arrival. The deposit and final payment may change depending on the services clients book with Halong Bay Cruise Trip. Our travel consultant will advise you of the exact deposit and final payment, together with the due date of payment.

+ Cash is preferred for the final payment to reduce any fee.

+ If you are making the final payment by Bank Transfer, please pay at least 3 weeks (21 days) before you leave your country and send us the Bank Slip. Please check the details of your transaction carefully as any errors may cause a delay in us receiving your payment.

+ If you are making the final payment by Credit Card, we advise you to pay before arrival to avoid any problems with the credit card or credit security issue that may delay payment.

+ If the final payment is not paid within the specified time, it is the right of Halong Bay Cruise Trip to withdraw our services.

+ By Credit Card/Debit Card via Secured Online Payment: For the deposit or final payment you can pay via our secured online payment gateway (OnePay). Visa, MasterCard, American Express and JCB cards are accepted. Please note that a 3% transaction fee will be added when you pay online. The link for payment will be sent to you when you confirm your booking.

+ By Bank Transfer: We advise you to use a Bank Transfer instead of online payment when you are paying large sums of money to avoid the high on-line payment fee. This is a suitable method to use for final payments, or if you do not wish to bring large sums of cash on your Tour.

When you are due to make your final payment our travel consultant will send you our Bank details for you to make the Bank transfer to us. Please send us the Bank Slip via email. We should then receive your payment in 3 to 7 working days, although it can take longer. Please transfer the final payment 21 days before you leave for your Tour to avoid any delays or errors.

Halong Bay Cruise Trip is not responsible for any omissions or errors made by you or a third party travel service resulting in delayed or denied transactions. If your Bank Transfer is not completed within the specified time due to an error made by you or a third party, we will ask you to use another method such as Credit Card or cash to secure your booking. If an alternate method of payment is not made, Halong Bay Cruise Trip reserves the right to refuse service to your group. Please note that we will always consult with you to resolve any payment issues.

In general, Halong Bay Cruise Trip will confirm your booking by email within 2 days after the deposit is made. You will be informed of any changes to services via email or by telephone. When urgent confirmation is required, we will confirm your booking status at the time of reservation.

If you decide to cancel your Tour after your booking is confirmed and full payment is received, the following cancellation policy will apply:

+ Cancellation more than 45 days prior to departure: 10% fee of the total cost will be applied;

+ Cancellation 21 - 44 days prior to departure: 20% of the total cost will be applied;

+ Cancellation 5 - 20 days prior to departure: 30% of the total cost will be applied;

+ Cancellation 1 - 4 days prior to departure: 50% of the total cost will be applied;

+ Cancellation with no prior notice: 100% of the total price will be applied.

Note: In the event of cancellation, please contact our travel consultant as soon as possible to discuss your reasons for cancelling. Halong Bay Cruise Trip always aims to find solutions satisfactory to both parties.

In general, the Policy for Children price will be applied as below. However, depending on the services clients book with Halong Bay Cruise Trip, our travel consultant will send you the exact children’s price for each booking.

+ Under 5 years: Free of charge for land Tour when accompanied by at least 2 full paying adults and sharing a bed with those 2 adults. The cost of flight tickets is applied according to the airfare policy;

+ 5 to under 8 years: 50% of the land Tour price when accompanied by at least 2 full paying adults and sharing a bed with those 2 adults. The cost of flight tickets is applied according to the airfare policy;

+ 8 to under 12 years: 75% of the total price when accompanied by at least 2 full paying adults and sharing a bed with those 2 adults;

+ 12 years and over: Fully charged as an adult.

Note: In all cases above a required extra bed is charged as an adult.

There are no refunds or exchanges when services such as meals, accommodation, sightseeing tours, transport or any other services are not utilised by Tour members.

If you are not satisfied with any of our services, please inform our local guide or representative to avoid any similar problems occurring again during your Tour.

In the case of a complaint or claim for compensation, clients must inform us via email or fax within 21 days after the end of your Tour.

In the event of any complaint, Halong Bay Cruise Trip will act as intermediary between clients and other service suppliers including air, train, boat, and hotels. It is our role to assist in resolving any problems or complaints and to achieve the best outcome for our clients.

Halong Bay Cruise Trip shall not be liable for any direct or indirect loss, financial loss, consequential loss, pain and suffering, injury, damage to person or property, change of itineraries or cancellation in part or in full caused by climatic conditions, breakdown of equipment, acts of government or other authorities, civil disturbances, wars, strikes, riots, thefts, epidemics, medical or customs regulations, terrorist activities or other force majeure out of our control.

Halong Bay Cruise Trip shall not be liable for the loss of clients’ personal property, injury caused by acts of omission, or by client negligence.

Halong Bay Cruise Trip and its representatives will provide advice and assistance on your Tour activities. However Halong Bay Cruise Trip shall not be responsible for any risks you take when participating in activities.

The Itinerary and list of accommodation (hotels or cruises) in the Itinerary are subject to change due to unforeseen circumstances that are out of the control of Halong Bay Cruise Trip. In these circumstances, Halong Bay Cruise Trip will try as far as possible to operate the Tour as planned and where necessary, will provide suitable alternatives of equivalent value.

Once you have received your booking confirmation, cancellation fees may be charged if you decide to make any changes to your Itinerary, departure date, or destinations. Any changes are subject to the availability of services. If air or transportation schedules change, Halong Bay Cruise Trip has the right to modify the Itinerary to make the necessary alterations. Any increase or reduction of costs will be calculated and charged accordingly.

Clients are responsible for preparing their Passports (valid for at least 6 months beyond their travel dates), as well as necessary Visas and other documents required for their Tour. Halong Bay Cruise Trip is not liable for the failure of clients to obtain or prepare necessary documents.

Halong Bay Cruise Trip strongly recommends that clients purchase personal Travel Insurance that includes trip cancellation, medical, and other coverage.

Early check-in is not included in our Tour price except for special cases listed in our email. Check-in time for most hotels and other accommodation is 14.00. Halong Bay Cruise Trip will act as an intermediary between clients and hotels/accommodation to secure the earliest available room. If clients request an early check-in and availability is confirmed, there will be a surcharge. This must be confirmed to clients by us in advance via email.

Smoking is not permitted in our transportation on Tour.

Accommodation listed in our Itinerary is not booked until your deposit payment is confirmed, except in special cases. We will confirm the availability of all accommodation within about 2 working days. If certain accommodation is not available, or any changes are necessary, accommodation of similar standard will be substituted.

During local or national holidays, special events and special days, certain facilities or services such as access to churches, museums, sightseeing tours, restaurants and shops may be not available or may have limited access. In such cases, alternative arrangements will be offered whenever possible.

Halong Bay Cruise Trip undertakes to protect your personal information. Your details will be used for booking services and accommodation, and registering at the Tourist Site Authority. Please note that while every effort is made to protect your personal information, Halong Bay Cruise Trip has no control over third party practices on the use of such information, and shall not be liable if they disclose your information.

Your personal data such as your name, email, phone number may be used for our future marketing. If you do not wish that, please inform us via email. There may be photos and videos taken on your Tour and used for our marketing strategy. Halong Bay Cruise Trip reserves the right to use those photos and videos unless you inform us via email that you do not wish that.

The Terms and conditions above are subjected to change without prior notice. However, should the terms and conditions change after the deposit is made, we will apply the terms and conditions before deposit payment.